Privacy Policy — h5555

This Privacy Policy ("Policy") describes how h5555 ("we", "us", "our", "the Platform") collects, uses, stores, shares and protects personal data submitted by or collected from users ("you", "User") of the h5555 website located at https://h5555.cam.

h5555 is an English-language online betting and casino information and reference platform built specifically for Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond. We are committed to handling all personal data responsibly, transparently and in accordance with applicable data protection principles.

By accessing or using the h5555 Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should discontinue your use of the Platform. This Policy should be read alongside our Terms & Conditions, which govern your general use of the Platform.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

The categories of personal data that h5555 may collect from Users of the Platform are set out below. We collect only data that is necessary and proportionate to the stated purposes described in Section 6.

3.1 Account Registration Data

Where Users create a registered account, we collect:

• Username or display name;
• Email address;
• Password (stored in hashed form — we cannot see your plaintext password);
• Date of birth (for age verification to enforce the 18+ adults-only restriction);
• Country of residence (used for jurisdictional compliance and content relevance).

3.2 Usage and Technical Data

When you interact with the Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP;
• Browser type, version and language settings;
• Device type, operating system and screen resolution;
• Pages visited, time spent on each page and navigation paths;
• Referring URL (the page that directed you to h5555);
• Date, time and duration of each visit.

3.3 Communication Data

If you contact us via email or a support channel, we collect the contents of your message, your email address and any attachments you voluntarily provide. We retain this data to respond to your query and, where relevant, for legal record-keeping purposes.

3.4 Cookie and Tracking Data

We collect data through cookies and similar technologies as described in Section 7 of this Policy. This may include session identifiers, preference settings and anonymised analytics data.

h5555 collects personal data through the following means:

• Directly from you — when you register an account, complete a form, send us an email or otherwise voluntarily provide information through the Platform;
• Automatically — through server logs, cookies and analytics tools as you browse the Platform;
• From third-party analytics providers — who provide aggregated and anonymised data about Platform usage patterns, subject to their own privacy terms.

We do not obtain personal data about you from payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah. Those providers are named on this Platform for contextual reference only. h5555 does not process any financial transactions and has no integration with any payment provider's systems.

h5555 processes personal data only where a valid legal basis exists. The legal bases we rely upon are:

h5555 processes personal data for the following specific purposes:

• Account administration: To create, maintain and manage User accounts, including password reset functionality and account security;
• Age and eligibility verification: To enforce the 18+ adults-only restriction on Platform access and to ensure Users meet the eligibility requirements described in the Terms & Conditions;
• Platform personalisation: To remember User preferences, language settings and recently viewed content in order to improve the browsing experience;
• Security and integrity: To detect, investigate and prevent fraudulent access, account abuse, scraping and other prohibited conduct described in the Terms & Conditions;
• Analytics and improvement: To understand how Users interact with the Platform, which content is most useful, and where the User experience can be improved — using aggregated and anonymised data where possible;
• Legal compliance: To comply with any applicable legal obligation, court order, regulatory direction or law enforcement request;
• Communications: To respond to User enquiries, support requests and feedback submitted via email or other contact channels.

h5555 does not use personal data for automated decision-making that produces legal or similarly significant effects, nor do we engage in profiling for advertising or marketing purposes.

h5555 uses cookies and similar technologies to enable core Platform functionality, remember User preferences and collect anonymised analytics data. The categories of cookies used are described below.

You may control cookie settings through your browser preferences. Most modern browsers allow you to block, delete or receive notifications about cookies. Note that disabling strictly necessary cookies may impair your ability to use the Platform effectively. For preference and analytics cookies, you may withdraw consent at any time through your browser settings.

h5555 does not sell, rent or trade your personal data to third parties. We may share personal data with the following categories of recipient only where necessary and where appropriate data processing agreements or safeguards are in place:

• Hosting and infrastructure providers: Companies that provide the servers, databases and network infrastructure on which the Platform operates. These providers process data strictly on our instructions;
• Analytics service providers: Providers of anonymised web analytics tools that help us understand Platform usage. Data shared with analytics providers is aggregated and does not identify individual Users where practicable;
• Email and communication providers: Services used to send transactional emails (e.g., account confirmation, password reset) or to manage support correspondence;
• Legal and regulatory authorities: Government authorities, courts, regulators or law enforcement agencies where disclosure is required by applicable law, court order or regulatory direction. We will endeavour to notify Users of such requests where permitted by law;
• Professional advisers: Legal counsel, accountants or auditors where disclosure is necessary for the purpose of obtaining professional advice, subject to obligations of professional confidentiality.

h5555 does not share personal data with gambling operators, payment providers (including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah) or sports organisations referenced on the Platform. Those entities are named for contextual informational purposes only.

The h5555 Platform serves users primarily based in Pakistan. Depending on the location of our hosting infrastructure and service providers, personal data may be transferred to and processed in countries outside Pakistan. Such countries may have data protection laws that differ from those applicable in Pakistan.

Where personal data is transferred internationally, h5555 takes steps to ensure that appropriate safeguards are in place, which may include:

• Data processing agreements with service providers incorporating internationally recognised contractual clauses;
• Transfers to jurisdictions with an equivalent level of data protection as assessed by relevant authorities;
• Use of anonymised or pseudonymised data where practicable to minimise privacy risk in cross-border transfers.

By using the h5555 Platform, you acknowledge that your data may be transferred, stored and processed in jurisdictions outside Pakistan. We will at all times apply the principles and protections set out in this Policy to any such transfers.

h5555 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Our general retention principles are:

• Account data: Retained for the duration of the active account relationship, and for a reasonable period thereafter (typically up to 12 months) to enable account recovery, respond to any disputes and satisfy audit requirements;
• Support correspondence: Retained for up to 24 months from the date of the last communication, or longer if required for the resolution of an ongoing dispute or compliance matter;
• Technical and usage data: Retained in aggregated or anonymised form for analytical purposes. Identifiable technical data such as IP addresses is typically purged or anonymised within 90 days;
• Legal compliance records: Retained for such periods as are required by applicable law, which may in certain circumstances exceed the periods described above.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. You may also request deletion of your personal data at any time, subject to our legal retention obligations, as described in Section 11.

Subject to applicable law and certain limited exceptions, Users of the h5555 Platform have the following rights in relation to their personal data. To exercise any of these rights, please use the contact details in Section 15.

We will respond to all valid data subject requests within a reasonable timeframe — typically 30 days — subject to identity verification requirements. We may extend this period by a further 60 days in complex cases and will inform you accordingly. There is no fee for submitting a data subject request unless the request is manifestly unfounded, excessive or repetitive.

h5555 takes the security of personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration or destruction. Our security measures include, without limitation:

• SSL/TLS encryption for all data in transit between your browser and the Platform;
• Password hashing using industry-standard algorithms — we do not store plaintext passwords;
• Access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Regular security assessments of Platform infrastructure and third-party service providers;
• Incident response procedures for detecting, investigating and containing data security breaches.

Despite these measures, no system of transmission over the internet or electronic storage is entirely secure. h5555 cannot guarantee absolute security of your personal data. You are responsible for maintaining the security of your login credentials and for promptly notifying us of any suspected unauthorised access to your account.

The h5555 Platform is strictly for adults aged 18 and above — or the higher minimum required by the applicable operator or licence jurisdiction. We do not knowingly collect personal data from individuals under the age of 18.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and terminate the relevant account. If you are a parent or guardian and believe that your child has provided personal data to h5555 without your consent, please contact us immediately using the details in Section 15.

h5555 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, provide additional notice through the Platform.

Your continued use of the h5555 Platform after any amendments are posted constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, you should discontinue use of the Platform and may request deletion of your personal data as described in Section 11.

The current version of this Privacy Policy is always accessible at https://h5555.cam/privacy-policy. We recommend reviewing this Policy periodically to remain informed of how we protect your information.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have concerns about how h5555 handles your personal data, please contact us using the details below.

We endeavour to respond to all privacy-related enquiries within 30 calendar days. For complex requests we may extend this period by a further 60 days and will inform you of the extension and the reasons for it.

Please note that h5555 cannot provide legal advice or assistance with individual gambling operator accounts. For gambling-related account queries, please contact the relevant operator directly.